Shipping policy

Delivery

Delivery is free on every order across the United Kingdom.

Dispatch: orders are picked and dispatched within 1-2 business days (Monday to Friday, excluding bank holidays).
Delivery: Royal Mail Tracked delivery takes a further 2-4 business days.
Total: your order normally arrives within 3-6 business days of being placed.

Tracking

As soon as your order ships you'll receive an email with a tracking link so you can follow it to your door.

Delivery area

We currently deliver to addresses within the United Kingdom only.

Wrong address or change of address

If you spot a mistake in your delivery address, email contact@agencynetworkltd.com as soon as possible. We can update the address any time before the order is dispatched.

Late or missing parcels

If your order hasn't arrived within 10 business days of your dispatch email, contact us and we'll investigate with the carrier. If a parcel is confirmed lost we will send a replacement or refund you in full.